Provide a title for the ticket
Name of the Staff Member
Select which closest pertains to your request
What Region are you located in?
Please select your school or department
Please enter your Associate ID # that can be found in ADP under your Profile.
This can be found in their ADP under their Profile.
What is the name of the task or step you would like to be reopened?
Please list the name(s) of the training.
When is the expected launch date?
When should the training be completed by end users?
Is this an ad-hoc or annual training?
Do you have a list of usernames with their associate ID numbers or position titles of who should receive the training?
Please provide a brief description of the training.
How long does it take to complete the training in 15-minute increments?
What are the start and stop dates for the report?
How often do you need the report run? (Weekly, Day, Time?)
What type of data set are you asking for? (Forms, contacts, deals, training status)
Have you updated your department's Zendesk Categories Form?
What is the staff member's email as it appears in ADP?
What username does the family want to use?
What is the student's address, including city and zip code?
What is your KIPP Role?
Students Full Name as it appears in SchoolMint
Please select the Current Region.
What is the username you use to log into SchoolMint?
Please select the Correct Region.
What is the name of the status?
Do you need a status to be removed?
Do you need a new status created?
Is this deal or contact based?
What are the statuses to be included/excluded?
What triggers are needed?
What do you need the workflow to do?
What do you need the form to collect?
Who needs access to the form data?
What reports need to be added to the new dashboard? Please list out the names of the reports.
Who needs access to the new dashboard?
What edits need to be made?
Do you need this report to be added to a current dashboard? If so, which one?
Does this need to be filtered by team/region?
What data group are you need data for? Example: Contact, lead, email
What data question are you trying to answer?
Who should the contact/deal currently assigned to?
Who is the contact/deal currently assigned to?
Please describe your issue.
What date should this go live?
Do you have a file of the recording you want to add?
What is the name of message that needs to be updated?
What extension should the calls be forwarded to?
What team/department is the new hire in?
Who is the audience for the form?
Please type the region and the full name of the next school.
Please select which school is the current option.
Please select which school the current option.
Please select which school should be the correct option.
Insert the link to the article or attach a file below.
Agents & Admins only or Signed-In Users
What is your proposed due date? End of day (EOD) on...
What position, group, or team are you requesting an extension for?
Has your manager approved this request?
Please list everyone who will need an extension AND their associate ID numbers. If it is more than 10 please add this information into the "Please ask your question or describe your issue" field.
Please provide an explanation for your extension request in the "Please ask your question or describe your issue" field.
Note: Here you will ask your question or provide as many details as possible regarding your issue.
What is the Phone number associated with the cell phone?